PRIVACY POLICY

1. Scope

Retaining Wall Masters of Texas LLC ("we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit the website and when you contact us through forms, phone, or email.

2. Information We Collect

We may collect information you provide directly and certain information collected automatically when you use the website.

• Personal details you submit voluntarily, such as your full name, phone number, email address, service needed, and project details.
• Any other information you choose to include in a quote request, consultation request, or message to us.
• Technical and usage information such as your IP address, browser type, device type, referring pages, pages visited, and approximate location inferred from your connection.
• Cookie and similar technology data described in our Cookie Policy.

3. How We Use Your Information

We collect information directly from you, automatically through website technologies, and from service providers who help us operate the website and respond to inquiries.

• When you submit a website form or otherwise contact us.
• When you call, email, or request a quote.
• Through cookies, server logs, and similar technologies.
• From vendors that support hosting, form delivery, analytics, spam filtering, or website security, where applicable.

4. How we use information

We may use personal information for ordinary business and website operations, including to:

• Respond to inquiries and quote requests.
• Contact you about your project, requested services, or scheduling.
• Prepare estimates, site visits, and project communications.
• Operate, maintain, secure, and improve the website.
• Analyze site performance and visitor behavior in aggregate form.secure, and improve the website.
• Maintain business records, prevent misuse, and comply with legal obligations.

5. How we share information

We do not sell your personal information. We may share information only when reasonably necessary for business operations or legal compliance.

• With trusted service providers that host, secure, support, or maintain the website and related communications.
• With employees, subcontractors, or project partners who need information to prepare estimates, schedule work, or provide services.
• When required by law, court order, legal process, or to protect rights, property, safety, or the public.
• In connection with a merger, sale, reorganization, or transfer of business assets, if one occurs.

6. Cookies and tracking technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage, and improve performance. Some cookies may be placed by third-party services used on the website. Please see the Cookie Policy for more detail.

7. Data retention

We keep personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

8. Data security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

9. Your choices and requests

Depending on applicable law, you may ask us to review, correct, or delete certain personal information we hold about you, or to limit the way we use it. You may also opt out of future marketing communications at any time by contacting us.

10. Third-party links

The website may link to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party sites.

11. Children's privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: